Account & Data

Delete Your Account and Data

Use this page to ask us to delete your account and the personal data linked to it from any Queensbourrow Enterprise LLC app or service.

You do not need to sign in, and you do not need to still have the app installed. Fill in the form at the bottom of this page and we will take care of the rest.

01Who can use this page

Anyone who has an account with one of our apps or services, or anyone legally authorised to act on that person's behalf. If you are requesting deletion for someone else, say so in the form and we may ask for proof of authority before proceeding.

So that we delete the right account, please use the same email address you signed up with. If you cannot remember it, tell us what you can and we will help you find the account.

02What gets deleted

Once your request is confirmed, we permanently delete:

Your account and profile details, including name, email address and phone number
Everything you created in the app — posts, photos, files, messages and saved items
Your settings, preferences and saved lists
Your activity and usage history
Support conversations you have had with us
Push notification tokens and device identifiers

Your sign-in credentials are removed straight away, so no one can access the account while the rest of the deletion is being processed.

03What we have to keep

A small amount of information has to be kept even after your account is gone, because the law requires it or because it protects other users. None of it can be used to sign in or restore your account.

What	Why	How long
Invoices and payment records	Tax and accounting law	7 years
Fraud and abuse records	Protecting other users	2 years
Anonymised statistics	Cannot identify you	Indefinite
Records under legal hold	Ongoing legal matter	Until the hold is lifted

04How long it takes

Within 3 business days — we confirm we have received your request
Immediately on confirmation — your sign-in credentials stop working
Within 30 days — your account and data are permanently deleted
Within 90 days — your data is cleared from our encrypted backups

05Before you send your request

This cannot be undone. Once your account is deleted, your content cannot be recovered by you or by us. If there is anything you want to keep, download it first — or choose the export option in the form and we will send it to you before deleting anything.

Cancel your subscription separately. Deleting your account does not cancel a paid subscription. Subscriptions are billed by Apple or Google, not by us, so you have to cancel them in the App Store or Google Play or you may continue to be charged.

06Request form

Fill this in and press the button. Your email app will open with everything already written out — just press send.

Full name

Account email address The email address you signed up with.

App or service name Which of our apps is this account with?

Username or user ID (optional)

What would you like deleted?

Additional details (optional)

I confirm that I am the owner of this account, or am legally authorised to act on the owner's behalf.

I understand this is permanent and irreversible, that my content cannot be recovered, and that I must cancel any active subscription separately through Apple or Google.

Pressing the button opens your email app with the request ready to send. Nothing is submitted until you press send.

07If the form does not work

Some devices do not have an email app set up. If nothing happens when you press the button, just email us directly at oqb198@queensbourrowenterprisellc.org and include your full name, the email address on the account, and which app it relates to.

We acknowledge every request within 3 business days. If you have not heard from us by then, please email again — it is possible your message did not reach us.

08Contact

Queensbourrow Enterprise LLC
oqb198@queensbourrowenterprisellc.org
New York, USA